Terms and Conditions
The consumer has the right to notify the company that they are withdrawing from the purchase, without penalty and without giving any reason, within 14 calendar days starting from the day after the delivery of the product or the conclusion of the service contract. However, the seller points out the exceptions mentioned in Article 47 §4 of the Law of April 6, 2010, on market practices and consumer protection, as well as the return conditions included in the sales terms that you accepted when placing the order, as specified in Article 5.
ARTICLE 1: GENERAL PROVISIONS
These general terms and conditions of sale govern the contractual relationship between Rovacos BV and its customers and complement the invoice conditions, which are also applicable to this relationship. By visiting and using the website, you, as a customer, explicitly agree to these general terms and conditions and undertake to comply with them. These terms apply exclusively to online sales via the website www.rovacos.be. Rovacos BV reserves the right to amend these conditions. In such a case, the terms applicable at the time of the customer's order and confirmation/payment are those displayed on the website.
ARTICLE 2: CONTRACTUAL INFORMATION
In accordance with consumer protection legislation, the online store of Rovacos BV provides the following information:
- Identification of the headquarters:
- Rovacos BV
- Schapenbaan 22
- 1731 Asse
- info@rovacos.be
- Company number: BE 0432.900.706
- A detailed description of the products offered
- Price information in euros for products, shipping costs, and other services
- The terms and available payment methods, including any additional charges
- The validity period of prices and offers
- Information on the right of withdrawal
ARTICLE 3: PRODUCTS
A) Product Information
All information, images, verbal communications, and other data regarding the offers and the main characteristics of the products provided by phone or email are presented as accurately as possible.
B) Prices
**All prices are expressed in euros, including VAT, Recupel, BEBAT, Reprobel, and other services, except for transport costs. Prices are final once the customer confirms the order (unless the product is unavailable). Shipping costs are always displayed prior to the order confirmation. Prices can be changed without prior notice. The price on the day of the order applies, and once the order is placed, this price will not be adjusted.**
C) Availability
The offer from Rovacos BV depends on the availability of stock. Although we do our best to provide accurate stock information, it is possible that a product may no longer be available due to an error in stock data or a supplier's inability to deliver. In such a case, Rovacos will inform you as soon as possible and offer a solution. If a product is unavailable, you will be notified by email or phone.
After the order has been confirmed, the buyer has 72 working hours (excluding Saturdays, Sundays, and public holidays) to cancel the order and request a full refund or modify the order, provided the total amount remains the same. This must be done by email to info@rovacos.be. If no response is received within this time frame, the order will be shipped with the available items. Only the delivered products will be invoiced, and the difference will be refunded.
Rovacos reserves the right to cancel an order in whole or in part in the event of supplier issues or force majeure.
D) Product Compliance
The offered products comply with European regulations. The consumer has the right to request all necessary product information prior to purchase.
The products from Rovacos BV comply with legal standards and may be sold online. Rovacos BV may include links to other websites that may be of interest or informative to visitors. These links are provided for informational purposes only, and Rovacos BV is not responsible for the content or use of these websites.
You are allowed to place a link to www.rovacos.be from your own website, provided this does not harm Rovacos BV and with prior permission.
ARTICLE 4: THE ORDER
A) Purchase
To purchase a product, you must first add it to your shopping cart. Once you have added the desired items, you will need to fill in your contact and billing details. Then, you will provide the necessary payment information. Once all details are correctly filled in, you will receive an overview of your order. If you confirm this, your purchase is final. The sales contract can be concluded in the language of the website on which you place your order.
Unless otherwise agreed in writing, the receipt of a confirmation of your order Rovacos BV means that a valid purchase agreement has been established. This means you are entering into a distance contract. The absence of a physical signature does not affect the validity of the agreement.
B) Order Confirmation
By confirming and paying for the order via www.rovacos.be, the customer automatically accepts the general terms and conditions. Rovacos BV is immediately notified of your order, after which it is promptly processed and prepared.
C) Transfer of Ownership
Ownership of the goods remains entirely with Rovacos BV until full payment for the products, services, and VAT has been made. Once the products are resold or given to a third party, Rovacos BV is no longer responsible. Only the original buyer at Rovacos BV can claim these conditions.
D) Proof of Transaction
Rovacos BV keeps all order forms and payment confirmations as legal evidence.
ARTICLE 5: RETURNS
Consumers who purchase products from Rovacos BV have, according to the Belgian Law on Market Practices and Consumer Protection of April 6, 2010, the right to a 14-day cooling-off period. This period starts on the day the products are received by the customer or an authorized person. During this cooling-off period, we expect the customer to handle the product and packaging with care. The right to return expires if the product or packaging is no longer in its original, complete, and undamaged condition.
If you wish to exercise the right of withdrawal, you must notify us in writing within 14 working days after receiving the products. You can cancel the purchase without penalty and without giving any reason. The products must be returned in their original and undamaged condition within 14 working days after receipt. The shipping date serves as a reference.
The products must be returned along with a copy of your order confirmation in their original, unopened, and undamaged packaging so they can be resold. The return shipping costs are the responsibility of the customer.
The refund of the purchase amount will take place within 14 working days after the return is received. The right of withdrawal does not apply to:
- Personalized products, such as edible photos or custom-made items,
- Products that have been specially manufactured or adapted for you,
- Perishable goods or products whose seal has been broken or whose packaging has been opened,
- Items that have clearly been used or damaged.
If, upon returning, it is found that the products do not meet the conditions of the right of withdrawal, the purchase amount will not be refunded or only partially refunded. In that case, the product remains your property. Upon your request, the product can be sent back to you, provided the shipping costs are paid.
ARTICLE 6: WARRANTY
Rovacos BV follows the official warranty guidelines. Items can be returned by post, via a courier service, or delivered in person with a receipt of confirmation. The return costs are at the buyer’s expense, and the buyer is responsible in case of loss, theft, or damage during transport. Rovacos BV will replace the products with similar products of the same quantity and/or size, provided the buyer allows us to conduct an investigation, and it is found that the products did not meet reasonable expectations within the warranty period.
ARTICLE 7: DELIVERY
Rovacos BV delivers only to the address provided during the order process. Shipping costs are shown during the ordering process or can be found under the "delivery" section. Orders are processed within 72 hours after confirmation and payment. The indicated delivery times are approximate and non-binding. The maximum delivery time is 30 days after receiving the order, except in the case of payment by bank transfer, in which the delivery time is 30 days after receiving the payment.
If you order a product that is temporarily out of stock, an estimated date of availability will be provided. Once the products are delivered to the specified address, the risk of loss or damage transfers to the buyer. Different conditions may apply for deliveries abroad.
Delivery and/or shipping costs are clearly stated before the confirmation of the order. If shipping costs cannot be calculated automatically, an estimate will be provided. For Belgium, the Netherlands, and Luxembourg, shipping costs amount to €25, and delivery is free for orders over €400.
A) Non-conformity
The buyer has the legal and contractual right and obligation to check the physical condition of the packaging and contents at the time of delivery in the presence of the driver. Any damage or discrepancies must be immediately and thoroughly noted on the transport carrier’s delivery receipt, with the date and signature of the buyer/recipient.
Within three days of receipt, the buyer must notify the carrier in writing by registered mail of any discrepancies, with a confirmation of receipt. A copy of this registered letter must also be sent to Rovacos BV or emailed to info@rovacos.be. Complaints submitted after this period will not be considered. Only discrepancies properly reported will be taken into account for further investigation and possible compensation by the carrier.
B) Delay, Late, or Non-Execution of Delivery
Rovacos BV cannot be held responsible for the non-execution of a sales contract due to product unavailability, force majeure, strikes by suppliers or carriers, or failure of communication means.
ARTICLE 8: PAYMENT
The consumer selects a payment method via the website www.Rovacos.be and confirms that they are authorized to use this payment method Rovacos BV reserves the right to cancel orders or deliveries if the payment is refused or not approved by the financial institution.
An electronic payment is irrevocable. Therefore, we advise the consumer to check the solvency of their payment before confirming the order. Payments for products purchased from Rovacos must be made in advance via the payment methods offered on the website. Ownership of the goods remains with Rovacos until full payment has been received.
To ensure secure online payment and the protection of your personal data, transaction information is encrypted using SSL technology and transmitted over the Internet. No special software is required for this. Only once full payment has been received will the products be sent to the specified delivery address.
We accept payments with Visa, MasterCard, and Maestro. Each invoice is payable on the date of issue, net and cash, without discount, at our address. In the case of payment by bank transfer, Rovacos BV reserves the right to cancel the order if no payment has been received in our account within seven working days of the order.
If payment is not made, the customer is automatically and without notice required to pay interest on the amount due. This interest is calculated based on the national discount rate, plus 2%, with a minimum of 10%. If an invoice remains unpaid for more than 15 days after the due date, the outstanding amount, including interest, will be increased by 10%, with a minimum of €62, if the customer does not respond within five days to a registered payment request.
ARTICLE 9: APPLICABLE LAW
The aforementioned sales conditions are subject to Belgian law. In the event of disputes or violations, the customer undertakes to first contact Rovacos BV to attempt to reach an amicable settlement. In the case of a legal dispute, only Belgian law applies, and only the courts of the district where Rovacos BV's registered office is located will have jurisdiction.
All disputes are subject to the exclusive jurisdiction of the courts competent for our registered office. However, we reserve the right to submit disputes solely to the courts.